At PHJOU, your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a PHJOU player in the Philippines.
Six core principles that guide how PHJOU handles your personal data.
PHJOU uses industry-standard encryption and security protocols to protect your personal and financial data from unauthorized access at all times.
PHJOU does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data stays within the PHJOU ecosystem.
You have the right to access, correct, and request deletion of your personal data held by PHJOU, subject to applicable legal and regulatory requirements.
PHJOU only collects the personal data that is necessary to provide our services, comply with legal obligations, and keep your account secure.
You can opt out of PHJOU marketing communications at any time through your account settings or by contacting our support team directly.
This Privacy Policy is written in plain, accessible language so every PHJOU player understands exactly how their data is handled — no hidden clauses.
Important: This Privacy Policy ("Policy") describes how PHJOU ("PHJOU," "we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you," "your," or "Player") who access or use the PHJOU platform, including our website and mobile application. By registering for or using the PHJOU platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.
PHJOU is committed to protecting the privacy and personal data of all players who use our online gaming platform. We understand that trust is the foundation of any good relationship — and that includes how we handle the information you share with us when you register, play, and interact with PHJOU.
This Policy applies to all personal data collected through the PHJOU website at phjou.com, the PHJOU mobile application, and any related services, features, or communications provided by PHJOU (collectively, the "Platform"). It applies to all registered players, visitors, and any other individuals whose personal data PHJOU processes in connection with the Platform.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. Where this Policy conflicts with any other PHJOU document, this Policy shall prevail with respect to privacy and data protection matters.
PHJOU processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations, as well as any other applicable data protection laws.
PHJOU collects only the personal data that is necessary to provide our services, comply with legal and regulatory obligations, and maintain the security and integrity of the Platform. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address | Account communications, support, notifications |
| Financial Data | Payment method details, transaction history, deposit and withdrawal records | Payment processing, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud detection, service improvement |
| Usage Data | Game history, betting patterns, login times, feature interactions | Responsible gaming monitoring, personalization, analytics |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, dispute resolution, service improvement |
PHJOU does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where required by law or where you voluntarily provide such information in the context of responsible gaming support.
PHJOU collects personal data through the following means:
PHJOU uses the personal data we collect for the following purposes:
Note on Marketing: PHJOU will only send you direct marketing communications where you have given your consent during registration or at a later time, or where we have a legitimate interest and you have not opted out. You can withdraw your consent or opt out of marketing at any time by updating your account preferences or contacting our support team.
PHJOU processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable Philippine regulations:
PHJOU does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom PHJOU shares personal data are required to handle that data in accordance with applicable data protection laws and PHJOU's data protection standards. PHJOU does not authorize any third party to use your personal data for their own independent marketing or commercial purposes.
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of PHJOU's business, your personal data may be transferred to the relevant successor entity as part of that transaction. PHJOU will notify affected players of any such transfer and the applicable privacy terms in advance where reasonably practicable.
PHJOU uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session security, and gather analytics data. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the PHJOU Platform. For more information on managing cookies, refer to your browser's help documentation.
PHJOU retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:
Where PHJOU is required by law to retain data for a longer period, the statutory retention period will apply. Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with PHJOU's data disposal procedures.
PHJOU takes the security of your personal data seriously. We implement a range of technical and organizational measures designed to protect your data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While PHJOU takes all reasonable steps to protect your personal data, no method of data transmission over the internet or electronic storage is completely secure. PHJOU cannot guarantee the absolute security of data transmitted to or from the Platform. You are responsible for maintaining the confidentiality of your account login credentials and for notifying PHJOU immediately if you suspect any unauthorized access to your account.
Data Breach Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, PHJOU will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by PHJOU:
To exercise any of these rights, please contact PHJOU's support team using the contact details provided in Section 14 of this Policy. PHJOU will respond to all verified data subject requests within thirty (30) days of receipt, or within such other timeframe as required by applicable law. PHJOU may request proof of identity before processing any data subject request.
The PHJOU Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. PHJOU does not knowingly collect, use, or store personal data from individuals under the age of 21.
If PHJOU becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings or balances associated with an underage account will be forfeited, and deposits will be returned to the original payment source after deducting any amounts already wagered.
If you believe that a minor has registered on the PHJOU Platform or that PHJOU has inadvertently collected personal data from a minor, please contact our support team immediately so that we can take appropriate action.
The PHJOU Platform may contain links to third-party websites or services, including payment provider portals and regulatory information pages. These third-party sites operate independently of PHJOU and are governed by their own privacy policies. PHJOU is not responsible for the privacy practices, content, or security of any third-party websites.
We encourage you to review the privacy policies of any third-party sites you visit through links on the PHJOU Platform. The inclusion of a link to a third-party site does not constitute PHJOU's endorsement of that site or its privacy practices.
PHJOU reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, PHJOU will notify registered players via email or an in-platform notification, and the updated Policy will be posted on this page with a revised "Last Updated" date.
Your continued use of the PHJOU Platform following the effective date of any amendment to this Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease using the Platform and may request account closure by contacting our support team.
We encourage you to review this Policy periodically to stay informed about how PHJOU protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or PHJOU's data protection practices, please contact our support team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related inquiries within two (2) business days.
You may reach the PHJOU Data Protection team by email at: [email protected]
Please include your registered account username and a clear description of your query or request to help us assist you efficiently. For requests to exercise your data subject rights, PHJOU may require proof of identity before processing your request.
National Privacy Commission: If you are not satisfied with PHJOU's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.
Now that you know how PHJOU protects your data, you can play with peace of mind. Join players from Manila, Cebu, Davao, Quezon City, and Makati — register your free PHJOU account today and enjoy a secure, rewarding gaming experience.
Must be 21 years or older to register and play. Please gamble responsibly. See our Responsible Gaming page for support tools and resources.